Unlock the full potential of the ScaleArc solution
ScaleArc's database load balancing software improves uptime and performance for apps, driving better business outcomes for you. ScaleArc’s standard configuration parameters are sufficient for most application needs, but a deep understanding of and familiarity with the software’s features and functionality will help unlock the full potential of the solution. ScaleArc Professional Services offerings can help you realize the full potential of the ScaleArc solution much faster and can accelerate the training efforts for your operational and development staff members.
Most technology vendors ask you to install their product to determine the benefits it will provide. With the ScaleArc Application Viability Assessment service, you don’t need to install and configure the ScaleArc software to learn whether it will benefit your application. Simply provide an industrystandard network traffic capture file (PCAP) and ScaleArc will provide a full assessment of both the viability of the application in operation with ScaleArc and the specific configuration options needed to maximize the benefits of ScaleArc’s technology for increasing application uptime and performance.
ScaleArc’s database load balancing software is generally deployed in a ubiquitous manner across application infrastructures, and to augment deployments, ScaleArc offers customers a Technical Account Manager (“TAM”) program. A TAM is a dedicated, highly trained single point of technical contact to your business that has extensive experience delivering and supporting ScaleArc solutions and is equipped to troubleshoot and resolve complex issues quickly. The goal of the TAM is to speed deployments and minimize downtime exposure for your business, either through proactive advice or by managing support requests through a dedicated contact who knows your ScaleArc infrastructure intimately.